By Chris Floore
For 2018, Macon-Bibb County has been ranked in the Top 10 of most engaged and most responsive local governments by SeeClickFix. The announcement was made in a web post on the SeeClickFix website in early February.
The most engaged local governments were determined by the number of requests per capita submitted through the online and mobile application. Based on 14,905 requests made, Macon-Bibb has been ranked the 6th most engaged local government in the country.
Similarly, the most responsive local governments were determined by the number of requests per capita that were resolved, and by resolving 14,384 issues, Macon-Bibb is ranked 5th most responsive local government in the country. That means local departments resolved 96.5% of issues reported or services requested.
“At the core of everything we do is making sure the people are taken care of…whether that’s by our crews resolving the issue, making sure their request gets to the right agency if we can’t help, or simply answering questions,” says Macon-Bibb Public Relations Specialist Denise Mercer. “Our departments do a great job making sure they are meeting the needs and expectations of the community.”
“We’ve found SeeClickFix fits well in the department as our work order system, showing us where the needs of our community are and allowing us to better coordinate the work of our crews and allocation of resources,” says Macon-Bibb Public Works Director Marvin Land. “We also use it to monitor our responsiveness to requests and frequently boast things like our average time to fix potholes is less than a day.”
Using SeeClickFix, people can report issues like potholes, illegal dumping, overgrown parks, and blight issues directly to the Macon-Bibb County departments. They will receive an email when the request has been seen and assigned by the department, and when the problem has been resolved. Should the requested issue not be a service provided by Macon-Bibb County, Customer Service will try to refer it to the proper agency for resolution.
“When we consolidated in January 2014, we decided to go all-in with SeeClickFix as our way to give people better, easier access to the services we provide because that’s what people deserve from their local government,” says Chris Floore with Macon-Bibb’s Office of Public Affairs. “All the credit for this recognition goes to our Customer Service division, the great people helping log and close requests, and, most especially to the employees and crews that are fulfilling the requests and resolving the issues.”
“The ability to engage residents and resolve requests isn’t a function of population, location or affluence. It’s a function of the relationship between local governments and their residents. It’s about caring,” Amanda Parr, Growth Markets Manager for SeeClickFix, wrote in the post. “We tip our hats to those working to improve their communities one issue at a time.”
This recognition follows several other accolades earned by the Office of Public Affairs in the past year. Public Affairs earned two awards from PRDaily for the Women of Macon-Bibb Instagram Campaign and the Public Affairs Annual Report. They also received recognition from the National Association of County Information Officers for the Tropical Storm Irma Debris Collection Infographic and for departmental logos. Finally, Chris Floore was named one of the top three Government Communicators in the country by PRNews, and he was included on ELGL’s annual Traeger List of Top Local Government Influencers for the third consecutive year.